Empathy is not an absolution

Good article here from Greg Satell about modern-day business myths, and he has a section on the buzzword that “empathy” has become, which I’ve also written about 12–15 times. Here’s his best part:

Still, the one-dimensional use of empathy is misleading. When seen only through the lens of making others more comfortable, it seems like a “nice to have,” rather than a valuable competency and an important source of…