At work, people would usually rather complain than actually be productive

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From here:

My friend, the legendary executive coach Marshall Goldsmith, interviewed more than 200 of his clients and what he discovered matched previous research he read, but found hard to believe: “a majority of employees spend 10 or more hours per month complaining — or listening to others complain — about their bosses or upper management. Even more amazing, almost a third spend 20 hours or more per month doing so.”

That’s a lot of time spent complaining — but if you’ve ever worked in an office, you can probably believe that stat, give or take. Now yes, it’s based on 200 interviews. Not a large sample size. But this is also a series of topics people aren’t openly usually that willing to discuss, so you gotta find pockets of intel where you can.

Why so much complaining?

Easiest answers:

  • It’s relatively easy to do.
  • It makes us feel heard.
  • Work is a very emotional place because it’s made up of people different from us, yet we have to spend 10–12 hours/day collaborating with them.
  • As it’s emotional, it’s also lacking in priority often.
  • People often aren’t respectful of others.
  • Since most of work is hiding from real communication (what do you think email is?), complaining — which is a behind-the-back way of hiding from actual communication — fits well in the picture too.

How we can complain less?

What else might you add?

Oh, and yes — look at these stats about how productive people are in most white-collar offices. Complaining > productivity. For sure. That’s sad, but as long as the company is producing revenue and making numbers, no one with authority ever cares.

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Blogging, largely about work and how to improve it. How I make (some) money: http://thecontextofthings.com/hire-freelance-writer-ted-bauer/

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